Global 8D

Duration: 2 Days                           Reference:  G8D01

Interest and Need

Eight Disciplined (8D) Problem Solving is a method used to approach and to resolve problems. The development of a Team Oriented Problem Solving (TOPS) strategy, based on the use of statistical methods of data analysis, was pioneered at Ford Motor Company in 1986 resulting in a method called TOPS 8D. A revised version called "Global 8D" (G8D), the current global standard for many companies in the automotive supply chain, was developed in the late 1990s and since then, 8D has migrated across many industries and become regarded as the most complete problem solving method available.

When applied thoroughly, 8D will lead to the discovery of root cause(s) and potential solutions whilst considering costs, timing, effect on customers and impact on the organisation.

Considering Human Factors is crucial to root cause analysis as ‘operator error’ alone can never be considered root cause when error proofing or improved process capability will permanently reduce or eliminate recurrence of a problem.

Range and Objectives

Upon completion of this course learners will appreciate:

• The need for a structured approach to problem solving
• The disciplines of the Global 8D process
• The decision making process
• The importance of problem prevention
• Roles and responsibilities
• How to complete the Global 8D reporting format.

The structure, purpose and methodology of Ford’s Global 8D Process is presented:

• D0 - Preparing for the Ford Global 8D Process
• D1 - Establish the Team
• D2 - Describe the Problem
• D3 - Develop the Interim Containment Action (ICA)
• D4 - Define and Verify Root Cause and Escape Point
• D5 - Choose and Verify Permanent Corrective Actions (PCAs)
• D6 - Implement and Validate Permanent Corrective Action (PCA)
• D7 - Prevent Recurrence
• D8 - Recognise Team and Individual Contributions

Prerequisites

There are no prerequisites for this course, therefore people at all levels and from all areas (internal and suppliers) who are responsible for the quality of products and services will benefit from attending.