Duration: 1 Day                             Reference:  MAN04

Interest and Need

Effective management of staff is something that is learned. The best form of learning is through experience. However, it is wise to ensure that the new manager has the tools at hand to make this learning experience as pleasurable as possible. This course is designed as an introduction to the most important management skills required for managing and motivating staff whilst meeting their own objectives in an open and relaxed environment. As such this course is intended as part of a longer-term development programme.

Range and Objectives

This one-day course is a mixture of instructor led sessions and delegate exercises and discussions. As this is intended as an introduction to a more general development programme, the delegates are given a number of tasks to complete in the work place based around real situations. The purpose for this structure is to encourage personal development behaviors in new managers.

Upon completion of this course the delegates will be able to: -

·        Describe the role of the manager as part of a functional team

·        Identify and describe the roles required as a team member

·        Identify the role of a manager as a leader and the behaviours that are required

·        Use the basic management tools to enable them to become more efficient as managers including:

§  Time management

§  Effective communication

§  Working with human nature

§  Active listening

§  Effective delegation

§  Setting objectives

·        Understand and identify sources of stress for themselves and others

·        Commit to a plan for self-development in their own role.

Pre-requisites

Delegates should be newly appointed managers or supervisors or staff that are about to take on a supervisory role.