CUSTOMER CHARTER Our Customer Charter has been developed to give you confidence and peace of mind in engaging RESULTS. We are happy and confident to provide the following unique guarantees as part of our proposal to you. We guarantee: 1. We will work along side you to ensure that your course requirements are met. 2. You will receive course feedback where applicable. 3. We will provide one years telephone / e-mail course related support. 4. To reschedule any cancelled courses for six months, provided you have paid the full cancellation fee. 5. To return your phone calls within 24 hours.